Visit www.Centex.com, send an email to NorCalSolar@Centex.com or send a fax to (800) 917-2201.
Recall Details
This recall involves Open Energy 34 watt (OE-34) Solar Panel energy systems sold under the brand name Open Energy SolarSave Roofing Tiles. SolarSave panels replace conventional roof tiles and provide solar power to the building. This recall involves all brown, terracotta and gray OE-34 SolarSave roof tiles installed on new homes sold by Centex Homes ("Centex"). This recall does not include any other solar panels, except for the OE-34 model, installed on homes sold by Centex.
Centex has contacted directly customers impacted by the recall and performed free installations of new solar panels. Owners of homes with qualifying solar energy systems who have not been contacted by the company should turn off their solar energy systems immediately and contact Centex to schedule the installation of free replacement panels.
Two incidents in which roof fires originated in or near the recalled roof panels have been reported. These incidents involve homes sold by Centex. No injuries have been reported.
Burlingame Industries, Inc., dba Eagle Roofing Products, located in Rialto, Calif.
Burlingame Industries, Inc., dba Eagle Roofing Products, located in Rialto, Calif.
Open Energy Corporation, Inc. and Applied Solar, Inc., of Solana Beach, Calif., are no longer in business.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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