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Picture of recalled elliptical cycle -
Picture of recalled elliptical cycle -
Picture of recalled elliptical cycle -
Location of serial number near to where the kickstand attaches to the frame on recalled elliptical cycle
For additional information, contact ElliptiGO toll-free at (888) 551-0117 between 12 p..m. and 8 p.m. ET Monday through Friday, or visit the firm's website at www.elliptigo.com/recall.html or www.elliptigo.com and click on Support/Safety Notices.
Recall Details
| October 11, 2012 Alert #13-702 |
ElliptiGO Recalls Elliptical Cycles Due to Fall Hazard
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: ElliptiGO 11R outdoor elliptical cycles
Units: About 140
Manufacturer: ElliptiGO Inc., of Solana Beach, Calif.
Hazard: The drive arm on the ElliptiGO cycles can crack or break during use, posing a fall hazard to the user.
Incidents/Injuries: ElliptiGO has received three reports of the drive arm cracking. No injuries have been reported.
Description: The ElliptiGO 11R is an outdoor elliptical cycle used by adults for exercise. It is a scooter-like device that combines an elliptical trainer with a bicycle. The ElliptiGO 11R has an aluminum frame, carbon-fiber drive arms, two 20" spoked-wheels, an 11-speed internally geared hub, front and rear brakes and adjustable height steering column. Only ElliptiGo 11R cycles with serial numbers that range from 12-003-069 through 12-020-035 are included in the recall. The serial number is located underneath the product to the rear of where the kickstand attaches to the frame. The cycles are matte black with white markings and the words ElliptiGO on the frame.
Sold by: ElliptiGO Inc. online at www.elliptigo.com and various specialty bicycle and specialty fitness retailers nationwide from April 2012 through July 2012 for about $3,500.
Manufactured in: Taiwan
Remedy: Consumers should stop using the ElliptiGO 11R cycles included in the recall immediately and contact the firm to receive free replacement drive arms to be installed by an authorized dealer.
Consumer Contact: For additional information, contact ElliptiGO toll-free at (888) 551-0117 between 12 p..m. and 8 p.m. ET Monday through Friday, or visit the firm's website at www.elliptigo.com/recall.html or www.elliptigo.com and click on Support/Safety Notices.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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