An internal microphone wire under the palm rest can short circuit and overheat. This poses a potential burn hazard to consumers.
About 22,000
For additional information, contact Acer toll-free at (866) 695-2237 anytime, or visit the firm's Web site at www.acer.com.
Recall Details
The recalled notebook computer models are the Acer AS3410, AS3410T, AS3810T, AS3810TG, AS3810TZ and AS3810TZG. The computer’s screen size is about 13.3 inches measured diagonally. Not all units are affected. Consumers should contact Acer to determine if their unit is included in the recall.
Consumers should stop using the recalled notebook computers immediately and contact Acer to determine if their notebook is affected and to receive a free repair.
Acer has received three reports of computers short circuiting, resulting in slight melting of the external casing. No incidents occurred in the United States. No injuries have been reported.
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