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Image of an LG "Spyder" Phone
The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.
About 30,000
For additional information, contact your wireless carrier or LG Electronics MobileComm at (800) 793-8896 between 9 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's Web site at http://mobilephones.com.
Recall Details
The recall involves LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless.
The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings" then "Phone Information" then "Version." No other LG cell phones, software versions or wireless carriers are included in this recall.
Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.
The firm has received one report of a motorist in a disabled car who was able to dial 911, but the call was dropped because the network had difficulty establishing a GPS lock on the phone. No injuries have been reported.
LG Electronics MobileComm USA Inc., of San Diego, Calif.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
The recalled projectors’ lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards.
The lithium coin batteries are not sold in child-resistant packaging and do not bear the warning labels as required under Reese’s Law. When button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, including internal chemical burns and death.
The solar power bank’s lithium-ion battery can swell and overheat, posing a burn hazard to consumers.
The recalled coin batteries are not in child-resistant packaging and do not bear the warning labels required under Reese’s Law. When button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns, and death.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
For lifesaving information:
- Visit CPSC.gov.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
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