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Bike Frame Image -
Image of Bike Frame
The frames on these bicycles can crack and fail during use, posing a risk of injury to riders.
422
Call Roark toll-free at (800) 556-3163 between 8 a.m. and 4 p.m. CT Monday through Friday.
Recall Details
The recall involves custom titanium bicycle frames for road bicycles manufactured and distributed by Roark. The bicycle frames have a "Titanium" sticker on the top tube and a "Roark" sticker on the down tube. Every bicycle frame is built to the unique specification of each customer and has serial number and manufactured date located on the bottom bracket. Bicycle frames affected have serial numbers 001 through 422.
Consumers should inspect their bicycle frame immediately for a crack in the chain stay bridge area or return the bicycle frame to Roark for inspection. Contact Roark for shipping or delivery instructions, at Roark's expense. The company will offer a $100 discount on their "frame refreshment program," as an incentive for consumers who have their bicycle frame inspected by Roark. Bicycle frames that exhibit a crack in the chain stay bridge area will either be repaired or replaced at no cost to the consumer.
Roark has received nine reports of bicycle frames cracking, but no injuries have been reported.
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If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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