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Recall Details
| FOR IMMEDIATE RELEASE April 27, 2005 Release #05-162 |
Heat & Glo Recall Hotline: (800) 215-5152 Heat & Glo Media Contact: (952) 985-0103 |
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: HEAT-N-GLO® Gem 36 and Gem 42 gas fireplaces
Units: About 7,800
Manufacturer: Heat & Glo, of Lakeville, Minn.
Hazard: Gas in the fireplace can accumulate prior to burner ignition. When ignition takes place, it can cause the glass window to shatter and create a risk of burns or lacerations from broken glass.
Incidents/Injuries: Heat & Glo has received 21 reports of shattered glass, including four minor injuries.
Description: The recall involves all HEAT-N-GLO® Gem 36 and Gem 42 direct vent gas fireplaces. The model number is located on the rating plate inside the unit on the base pan in front of the gas control. The rating plate can be accessed by removing the lower grille on the fireplace. This recall also includes Gem 36 fireplaces that recently received a replacement burner assembly.
Sold at: Dealers and distributors of Hearth products nationwide sold the fireplace from July 2002 through April 2005 for between $2,380 and $2,700.
Manufactured in: United States.
Remedy: Consumers should stop using the fireplaces immediately and contact Heat & Glo to make arrangements for a free repair. To be sure that no one uses the fireplace by mistake, consumers should shut off the gas supply to the fireplace by removing the lower grille on the fireplace and turning off the ball valve (red lever) on the gas supply line.
Consumer Contact: For assistance in turning off the gas and arranging for a free repair, contact Heat & Glo at (800) 215-5152 between 8 a.m. and 10 p.m. CT Monday through Friday or log on to firm's online registration page at www.gem3642.com or www.heatnglo.com.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
The back of the firebox can bow out, posing a fire hazard.
The gas valve in the unit can leak, posing a fire hazard.
Pressure from the ignition of the propane gas can cause the glass to break, posing a laceration hazard.
The main control modules on Kozy Heat-, Ambiance- and Stellar Hearth-brand direct vent fireplaces and inserts can allow gas to be released and buildup in the burner area.
Defective fireplace gas connectors on Lennox and Superior brand fireplaces can leak.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
