|FOR IMMEDIATE RELEASE
April 28, 2004
|Firm's Hotline: (800) 426-3579
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission announces the following recall in voluntary cooperation with the firm below. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of product:LP and Convertible Gas Water Heater Temperature Controls
Manufacturer: White-Rodgers, a division of Emerson Electric Co., of St. Louis, Mo.
Hazard: The gas water heater controls can gradually open instead of snapping open to full flow, which can cause soot to build up on the water heater burner, presenting a fire hazard.
Incidents/Injuries: White-Rodgers has received 12 reports involving soot build-up. Eight of these reports included minor fire damage.
Description: The temperature control is a small metal box located above the access panel door of the gas water heater. A white label with red lettering located on the right side of the control contains one of the following model numbers: 37C55U 658, 37C57U 602, 37C72U 520, 37C72U 546, 37C72U 547, or 37C72U 548, and 37C72U 676. There should be a four- digit metal stamped date code located below the label on the right side of the control. Recalled controls will have date codes 0240 to 0329 (40th week of 2002 to 29th week of 2003). Potentially affected gas water heaters include: AO Smith, Apollo, Crosley, Energysense, Freedom, Intertherm, Kenmore, Maytag, Mission, Myers, Penfield, President, Reliance, Sentry, or State. Beginning serial numbers on these gas water heaters can be checked at
Sold at: Retail distributors and independent servicers have sold and/or installed water heaters with the controls from October 2002 through March 2004.
Manufactured in: Mexico
Remedy: Contact White-Rodgers to arrange for a qualified service technician to replace the recalled control free of charge.
Consumer Contact: Call White-Rodgers Special Project Office at (800) 426-3579 or visit their web site at
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800