FOR IMMEDIATE RELEASE
January 29, 2003
PRODUCT: Network Laser Printers - Xerox International Partners, of Palo Alto, Calif., is voluntarily retrofitting about 17,000 network laser printers. These network laser printers were manufactured from January 1995 through September 1998 and sold nationwide through the commercial distributors listed below for prices ranging from $1599 to $6999. Model numbers are on the top of the unit and on a label located on the rear panel. The retrofit is for the following model numbers:
Xerox Engineering Systems - Model 8808
Hitachi Printing Solutions America - Models Typhoon 8 and Typhoon 16
GCC Technologies - Models Elite XL408, Elite XL608, Elite XL608LC, Elite XL808, Elite XL1208, Elite XL1208 PM, and Elite XL616
PROBLEM: Arcing may cause the fuser assembly to overheat, posing a fire hazard.
INCIDENTS/INJURIES: There have been three reports of overheating, causing minor property damage. No injuries have been reported.
WHAT TO DO: Users should (1) switch off the printer power when unattended; (2) ensure that the "power save" mode is enabled; and (3) contact their commercial distributor at the following toll-free numbers or websites for information on obtaining a free retrofit:
Xerox Engineering Systems (800) 240-5816 between 8:00 a.m. to 5:00 p.m. CST
Hitachi Printing Solutions America (800) 240-5497 between 8:00 a.m. to 5:00 p.m. CST www.hitachi-printingsolutions.us (note added 01/18/2005 - recall information is no longer on the firm's web site).
GCC Technologies (800) 422-7777 between 8:00 a.m. to 5:00 p.m. EST www.gcctech.com.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800