|FOR IMMEDIATE RELEASE
October 27, 2000
Release # 01-022
|Compaq Recall Hotline: (800) 889-7613
CPSC Consumer Hotline: (800) 638-2772
CPSC Media Contact: Ken Giles, (301) 504-7052
Company Media Contact: Mike Hockey, (281) 927-9379
CPSC, Compaq Announce Recall of Notebook Computer Battery Packs
WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Compaq Computer Corp., of Houston, Texas, is voluntarily recalling for replacement about 55,000 battery packs used with Compaq's Armada notebook computers. These battery packs can short circuit, causing them to overheat, release smoke and possibly catch fire.
Compaq has received one report of a battery pack overheating, and damaging the notebook computer. No injuries were reported.
The recalled battery packs were sold with Compaq's Armada E500 and V300 notebook computers. Writing on the batteries include "Compaq" and "Assembled in Taiwan." The battery pack can be identified by a date code and serial number on the white label to the right of the battery connector.
- Date code TCGK with a serial number from 00001 to 10500, 20001 to 21800, and 40001 to 83100, or
- Date code TCHK with a serial number from 40001 to 44700
Compaq dealers sold these battery packs worldwide with notebook computers and separately from June 2000 through July 2000. The notebook computers sold for between $1,800 and $3,800, and the individual batteries sold for about $165.
Consumers should immediately stop using these battery packs and contact Compaq to learn how to discharge them and return them. Consumers with the recalled batteries will receive two free battery packs for each recalled battery pack they return. For more information, call Compaq at (800) 889-7613 between 7 a.m. and 7 p.m. CT Monday through Friday, or go to the firm's battery recall website at http://www5.compaq.com/newsroom/pr/2000/pr2000102701.html.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800