FOR IMMEDIATE RELEASE

 

May 20, 1994

 

Release # 94-077


PRODUCT: Approximately 63,000 Dell Model DL-1460NI 14 inch SVGA color computer monitors sold by Dell, Sam's Club, Costco, Price Club, and CompUSA.

PROBLEM: Internal components may overheat causing a fire hazard.

WHAT TO DO: Consumers using Dell computer monitors should look for the model number "DL-1460NI" on the back of the monitor. Those having model DL-1460NI monitors should call Dell at (800)913-3355 to arrange for shipping and repair of the monitor.

WASHINGTON, DC -- CPSC, Dell Computer Corp., Austin, Texas is voluntarily recalling Dell model DL-1460NI 14 inch SVGA computer monitors. Internal components in the Dell model DL- 1460NI monitor can overheat, and the monitor can catch fire.

Dell Computer Corporation has received 32 reports of monitors overheating, and in some cases, catching fire. None of the reported incidents involved personal injury and the reported fires did not spread. Dell reported this problem to the CPSC.

Dell Computer imported the monitors from a Taiwanese manufacturer in 1992 and 1993. The involved monitors were sold by Dell directly, and at Sam's Club, Costco, Price Club, and CompUSA. Approximately 63,000 involved monitors are believed to be in use.

Consumers using Dell computer monitors should look for the model number on the back of their monitors. Only model DL-1460NI monitors are involved. Consumers having these monitors should unplug the monitors, and call Dell's recall number (800) 913-3355 between 9 a.m. and 9 p.m. Eastern Time, Monday through Friday, 11 a.m. to 3 p.m. Eastern Time, Saturday to arrange for free pick-up and repair of the monitors. Owners may also obtain information and register for repair through Dell's computer bulletin board (512-728-3589), the Dell forum on Compuserve and America On-Line. The Company will send packing materials overnight to owners of the monitors. Airborne Express will then pick up the monitors for return of the repaired unit in 3-5 working days.

Consumers should not call any other Dell 800 number, or any retailer from whom the monitor may have been purchased, as this will only delay repair of the monitor. Information on this recall is available via Dell's Techfax(SM) fax service at (800)950-1329. Media questions should be addressed to Roger Rydell or Michele Moore at (512)728-4100.