The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.
Consumers should contact the recalling companies through their websites and call centers listed below.
Recall Details Report an Incident Involving this Product
This recall involves self-balancing scooters, commonly referred to as hoverboards. They have two wheels at either end of a platform and are powered by lithium-ion battery packs. Recalled self-balancing scooters include the following retailers, brands and online firms: Manufacturer/Importers:
|Company||Number of Units||Brand/Model Sold||Remedy||Company’s Contact Information|
|Digital Gadgets LLC, of Monroe, N.J.||16,000||Hover-Way/Model # HWSBB601-R||Refund||866-696-3421 or www.hover-way.com|
|Hoverboard LLC, of Scottsdale, Ariz.||70,000||Powerboard||Replace||800-750-6714 orwww.thepowerboard.com|
|Hype Wireless, of Edison, N.J.||25,000||Hype Roam||Replace||866-449-7186 or www.hyperoam.com|
|Keenford Ltd., of Lynbrook, N.Y.||84,000||iMoto||
|877-280-8401 or www.imotohk.com orwww.hoverboard360.com|
|PTX Performance Products USA of Irvine, Calif.||4,900||Airwalk Self Balancing Electric Scooter||Replace||844-837-7346 orhttp://ptxperformance.com|
|Razor USA LLC, of Cerritos, Calif.||28,000||Hovertrax||Replace||866-467-2967 or www.razor.com|
|Swagway LLC, of South Bend, Ind.||267,000||Swagway X1||Repair||844-299-0625 or https://swagway.com|
|Yuka Clothing, of Miami, Fla.||800||Wheeli, 2Wheelz, Back to the Future, Mobile Tech, Hover Shark, NWS, X Glider and X Rider||Refund||800-616-0765 or firstname.lastname@example.org|
|Boscov’s, of Reading, Pa.||1,300||Orbit||Refund||800-755-6391 or www.boscovs.com|
|Overstock.com, of Salt Lake City, Utah||4,300||All hoverboards sold on Overstock.com||Refund||800-843-2446 or www.overstock.com|
There have been at least 99 incidents reports of the battery packs in self-balancing scooters/hoverboards overheating, sparking, smoking, catching fire and/or exploding including reports of burn injuries and property damage.
Consumers should immediately stop using these recalled products and contact the recalling company to return their hoverboard for a full refund, a free repair or a free replacement depending on the model.
Mass merchandisers nationwide and online retailers from June 2015 through May 2016 for between $350 and $900.
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Note: At the request of the Commission, Alibaba Group has taken voluntary action to require certifications from testing agencies for hoverboards listed by third-parties on the AliExpress.com and Alibaba.com online marketplaces. Consumers are urged to immediately stop using hoverboards which do not comply with applicable safety standards and dispose of them in accordance with local and state regulations.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
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