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Cambridge Elevating Recalls Home Elevators Due to Fall Hazard

  • Photo 1: Exterior of Cambridge Elevating Elmira and Heritage & Hybrid model home elevator
  • Photo 2: Photos from outside and inside the elevator
  • Photo 3: Cambridge Elevating controller label
  • Photo 4: Label of old operating panel inside cab with Cambridge Elevating logo
Name of Product:
Home elevators

The landing door on the elevators can unlock without the elevator present, posing a fall hazard.

Recall Date:
March 27, 2019
About 680 (in addition, about 1700 were sold in Canada)
Consumer Contact

Cambridge Elevating at 800-265-3579 from 8:30 a.m. to 4:30 p.m. ET Monday through Friday or online at and click on Recall Notifications for more information.

Recall Details


This recall involves Cambridge Elevating Elmira, Heritage & Hybrid model home elevators using the first and second generation micro-controller systems (BES 1 & BES 2). “Cambridge Elevating” is printed on the label inside the elevators. The elevators have an operating panel inside the cab with a digital display, a stop button, the elevator capacity and a phone box. Only elevators with production date codes 1/2/2009 through 29/11/17 printed on the manufacture label inside the elevator wall are included in the recall.


Consumers should immediately stop using the recalled elevators and contact the firm to be directed to a local certified technician for a free repair.


The firm has received one report of the elevator landing door opening without the elevator present. No injuries have been reported.

Sold At

Cambridge Elevating, Western Elevator, Seaside Elevator and Canwest Elevator & Lifts and other authorized dealers nationwide from January 2009 through November 2017 for between $15,000 and $60,000


Cambridge Elevating, of Cambridge, Ontario Canada

Manufactured In:

Seaside Elevator LLC, of Little River, S.C., Coastal Carolina Elevators, of Little River, S.C. and All-Island Elevator, of Hampton Bays, N.Y.

Recall number:
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This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information: