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Cambridge Elevating Recalls Home Elevators Due to Fall Hazard

  • Photo 1: Exterior of Cambridge Elevating Elmira and Heritage & Hybrid model home elevator
  • Photo 2: Photos from outside and inside the elevator
  • Photo 3: Cambridge Elevating controller label
  • Photo 4: Label of old operating panel inside cab with Cambridge Elevating logo
Name of Product:
Home elevators

The landing door on the elevators can unlock without the elevator present, posing a fall hazard.

Recall Date:
March 27, 2019
About 680 (in addition, about 1700 were sold in Canada)
Consumer Contact

Cambridge Elevating at 800-265-3579 from 8:30 a.m. to 4:30 p.m. ET Monday through Friday or online at and click on Recall Notifications for more information.

Recall Details


This recall involves Cambridge Elevating Elmira, Heritage & Hybrid model home elevators using the first and second generation micro-controller systems (BES 1 & BES 2). “Cambridge Elevating” is printed on the label inside the elevators. The elevators have an operating panel inside the cab with a digital display, a stop button, the elevator capacity and a phone box. Only elevators with production date codes 1/2/2009 through 29/11/17 printed on the manufacture label inside the elevator wall are included in the recall.


Consumers should immediately stop using the recalled elevators and contact the firm to be directed to a local certified technician for a free repair.


The firm has received one report of the elevator landing door opening without the elevator present. No injuries have been reported.

Sold At:
Cambridge Elevating, Western Elevator, Seaside Elevator and Canwest Elevator & Lifts and other authorized dealers nationwide from January 2009 through November 2017 for between $15,000 and $60,000
Cambridge Elevating, of Cambridge, Ontario Canada

Seaside Elevator LLC, of Little River, S.C., Coastal Carolina Elevators, of Little River, S.C. and All-Island Elevator, of Hampton Bays, N.Y.

Manufactured In:
Recall number:
Fast Track Recall

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