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Primo Recalls Beverage Dispensers Due to Burn Hazard

Name of Product:
Primo hTrio Multi-purpose beverage dispensers
Hazard:

Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.

Remedy:
Replace
Recall Date:
March 29, 2018
Units:
About 11,000
Consumer Contact

Primo toll-free at 866-429-7566 from 10 a.m. to 6 p.m. ET Monday through Friday, or at www.primowater.com and click on Recall Information for more information.

Recall Details

Description:

This recall involves the Primo hTrio Multi-Purpose beverage dispensers purchased on or before December 31, 2017 which provides both hot and cold water and brews 6, 8, and 10 ounce hot beverages. Model numbers 601225, 601229, and 601240 are printed on the bottom of the product and Primo is printed on the front.

Remedy:

Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.

Incidents/Injuries:

Primo has received three reports of hot water leaking from the product being used in high altitude areas, including one burn injury to a customer’s hand.

Sold At:
Sam’s Club and online at Amazon.com, and Wayfair.com from January 2017 through December 2017 for between $200 and $250.
Manufacturer(s):
Foshan Shunde Midea Water Dispenser Manufacturing Co., Ltd., of China
Importer(s):

Primo Water Operations Inc. of Winston-Salem, N.C.

Distributor(s):
Primo Water Operations Inc. of Winston-Salem, N.C.
Manufactured In:
China
Recall number:
18-132
fast-track-branding

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

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