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Recall Details
| May 1, 2008 Alert #08-565 |
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: SoleusAir Space Heaters
Units: About 28,000
Retailer: QVC, of West Chester, Pa.
Importer: Soleus International, of El Monte, Calif.
Hazard: The unit can overheat, posing a fire hazard to consumers.
Incidents/Injuries: The firm has received nine reports of flames inside or coming out of the heaters, and 70 additional reports of smoking, overheating, sparking, melting, and/or emitting burning odors. No injuries have been reported.
Description: The recalled heater is a 1,500 watt, black or charcoal-colored, canister-shaped space heater with three heat settings. The unit is about 25" high x 10" in diameter (not including the wheels). The words "SoleusAir 360 Micathermic Heater" are printed on a label located on the front of the unit.
Sold through: QVC's televised shopping programs, its Web site, and in QVC's Studio, employee and retail stores from December 2007 through March 2008 for between $65 and $80.
Manufactured in: China
Remedy: Consumers should immediately stop using the heater and unplug it. Consumers who purchased the heater through a QVC television program or QVC.com were mailed instructions on how to receive a refund. Consumers who have not received an information packet should contact QVC. Consumers who purchased the heater at a QVC store should return the heater to any QVC store to receive a full refund.
Consumer Contact: For further information, contact QVC at (800) 367-9444 between 7 a.m. and 1 a.m. ET any day, or visit the firm's Web site at www.qvc.com
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
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The portable generators can overheat, posing a fire hazard to consumers.
The screws used to attach the back plate to the heater are too short and allow the back plate to detach when removing the heater from the outlet, posing an electrical shock hazard to the user.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
For lifesaving information:
- Visit CPSC.gov.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
