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Recall Details
| FOR IMMEDIATE RELEASE October 30, 2008 Release #09-035 |
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WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firms named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Lithium-Ion Batteries used in Hewlett-Packard, Toshiba and Dell Notebook Computers
Units: About 35,000 batteries (an additional 65,000 batteries were sold worldwide)
Battery Cell Manufacturer: Sony Energy Devices Corporation, of Japan
Hazard: These lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Incidents/Injuries: There have been 19 reports of the batteries overheating, including 17 reports of flames/fire (10 resulting in minor property damage). Two consumers experienced minor burns.
Description: The recalled batteries were included with, and sold separately for use in, the following notebook computer models:
| Computer Manufacturer | Units | Notebook Model | Battery Model |
|---|---|---|---|
| Hewlett-Packard | About 32,000 | HP Pavilion: dv1000, dv8000 and zd8000 Compaq Presario: v2000 and v2400 HP Compaq: nc6110, nc6120, nc6140, nc6220, nc6230, nx4800, nx4820, nx6110, nx6120, nx9600 |
Recalled batteries will have a bar code label starting with A0, L0, L1 or GC |
| Toshiba | About 3,000 | Satellite: A70/A75, P30/P5, M30X/M35X, M50/M55 Tecra: A3, A5, S2 |
n/a |
| Dell | About 150 | Latitude: 110L Inspiron: 1100, 1150, 5100, 5150, 5160 |
OU091 |
The battery model is located on the battery's label.
Sold by: Computers with the recalled batteries were sold directly by Hewlett-Packard, Toshiba and Dell, through computer and electronics stores nationwide, and through various Web retailers for between $700 and $3000. The batteries were also sold separately for between $100 and $160.
- Hewlett-Packard - sold from December 2004 through June 2006
- Toshiba - sold from April 2005 to October 2005
- Dell - shipped between November 2004 and November 2005
Battery Cells Manufactured in: Japan
Remedy: Consumers should immediately remove the recalled battery from their notebook computer, and contact their computer manufacturer to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. Consumers should only use batteries obtained from their computer manufacturer or an authorized reseller.
Consumer Contacts: For additional information, consumers should contact the manufacturer of their notebook computer:
- Hewlett-Packard Co. - http://www.hp.com/support/BatteryReplacement or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.
- Toshiba - http://www.bxinfo.toshiba.com or call (800) 457-7777 anytime.
- Dell - http://www.dellbatteryprogram.com or call toll-free (866) 342-0011 between 8 a.m. and 5 p.m. CT Monday through Friday.
Media Contacts:
- Hewlett-Packard Co. - Mike Hockey at (281) 927-9379 or mike.hockey@hp.com
- Toshiba - Eric Paulsen at (949) 275-7957
- Dell - Jeremy Bolen at (512) 728-8329 or Jeremy_Bolen@dell.com
- Sony - Elizabeth Boukis at (408) 352-4593 or Elizabeth.boukis@am.sony.com
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
An unfastened screw can damage the battery causing ovearheating, posing a fire hazard.
The lithium-ion batteries can overheat, posing fire and burn hazards
The lithium-ion battery packs can overheat, posing burn and fire hazards.
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Conductive foreign material was mixed into the battery cells during manufacturing, posing a risk of fire.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our email alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
