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PC Notebook Computer Batteries Recalled Due to Fire and Burn Hazard

  • Picture of recalled battery
  • Picture of recalled battery
  • Picture of Toshiba Laptop
  • Picture of Toshiba Laptop
  • Picture of Toshiba Laptop
  • Picture of Dell Laptop
  • Picture of recalled battery
  • Picture of recalled battery
Name of Product:
Lithium-Ion Batteries used in Hewlett-Packard, Toshiba and Dell Notebook Computers
Hazard:

These lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.

Remedy:
Replace
Recall Date:
October 30, 2008
Units:

About 35,000 batteries (an additional 65,000 batteries were sold worldwide)

Consumer Contact

For additional information, consumers should contact the manufacturer of their notebook computer:

- Hewlett-Packard Co. - http://www.hp.com/support/BatteryReplacement or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.

- Toshiba - http://www.bxinfo.toshiba.com or call (800) 457-7777 anytime.

- Dell - http://www.dellbatteryprogram.com or call toll-free (866) 342-0011 between 8 a.m. and 5 p.m. CT Monday through Friday.

Media Contacts:  

- Hewlett-Packard Co. - Mike Hockey at (281) 927-9379 or mike.hockey@hp.com

- Toshiba - Eric Paulsen at (949) 275-7957 

- Dell - Jeremy Bolen at (512) 728-8329 or Jeremy_Bolen@dell.com

- Sony - Elizabeth Boukis at (408) 352-4593 or Elizabeth.boukis@am.sony.com 

WebsiteE-mailPhone

Recall Details

Description:

The recalled batteries were included with, and sold separately for use in, the following notebook computer models:

Computer ManufacturerUnitsNotebook ModelBattery Model
Hewlett-PackardAbout 32,000HP Pavilion: dv1000, dv8000 and zd8000
Compaq Presario: v2000 and v2400
HP Compaq: nc6110, nc6120, nc6140, nc6220, nc6230,
nx4800, nx4820, nx6110, nx6120, nx9600		Recalled batteries will have a bar code
label starting with A0, L0, L1 or GC
ToshibaAbout 3,000Satellite: A70/A75, P30/P5, M30X/M35X, M50/M55
Tecra: A3, A5, S2		n/a
DellAbout 150Latitude: 110L
Inspiron: 1100, 1150, 5100, 5150, 5160		OU091

The battery model is located on the battery's label. 

Remedy:

Consumers should immediately remove the recalled battery from their notebook computer and contact their computer manufacturer to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. Consumers should only use batteries obtained from their computer manufacturer or an authorized reseller.

Incidents/Injuries:

There have been 19 reports of the batteries overheating, including 17 reports of flames/fire (10 resulting in minor property damage). Two consumers experienced minor burns.

Sold At:
Computers with the recalled batteries were sold directly by Hewlett-Packard, Toshiba and Dell, through computer and electronics stores nationwide, and through various Web retailers for between $700 and $3000. The batteries were also sold separately for between $100 and $160.- Hewlett-Packard - sold from December 2004 through June 2006- Toshiba - sold from April 2005 to October 2005- Dell - shipped between November 2004 and November 2005
Manufacturer(s):
Sony Energy Devices Corporation, of Japan
Recall number:
09-035

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. 

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