What We Do
Clearinghouse provides injury data from electronic data sources
and distributes publications including hazard analysis, special
studies, and data summaries. The Clearinghouse also disseminates
statistics and information relating to the prevention of death and
injury associated with consumer products. Each year the Clearinghouse
responds to 4,000 requests for information from the American public.
Information specialists search agency databases to tailor responses
to each customer's needs.
Computerized Data Sources
The Clearinghouse has access to several computerized data sources
for their specialists to search. They include:
- The National Electronic Injury Surveillance System (NEISS) is
comprised of a sample of hospitals that are statistically representative
of hospital emergency rooms nationwide. From the data collected,
estimates can be made of the numbers of injuries associated with
consumer products and treated in hospital emergency departments.
Data is collected on a broad range of injury-related issues, covering
hundreds of product categories, and provides national estimates
of the number and severity of product-related injuries.
- Death certificates where consumer products are involved are provided
to CPSC through state health departments. The Clearinghouse provides
summaries of these, with victim information removed.
- In-Depth Investigation Files (INDP) contain summaries of reports
of investigations into events surrounding product-related injuries
or incidents. Based on victim/witness interviews, the reports provide
details about incident sequence,human behavior, and product involvement.
- Injury/Potential Injury Incident Files (IPII) contain summaries,
indexed by consumer product, of hotline reports, product-related
newspaper accounts, reports from medical examiners, and letters
Injury Data Publication
In 1996, CPSC introduced the Consumer Product Safety Review. Included
are national injury data from NEISS hospitals; studies of emerging
and continuing hazards; technical articles on injury/death topics;
and important recall and correction action activities and the MECAP
News. Annual subscriptions are available for $18.00 ($25.20 foreign)
from the Government Printing Office, phone (202) 512-1800. Copies
may also be obtained through CPSC's World Wide Web site at http://www.cpsc.gov/cpscpub/pubs/cpsr.html.
Who uses CPSC's Injury Data?
Groups that use the CPSC's data include:
- Consumer Groups
- Manufacturers and Industry Associations
- Educators, Researchers, and Attorneys
National Injury Information Clearinghouse Customer
When you request information you can expect:
- To have your request acknowledged in writing within five working
- To speak with a courteous Technical Information Specialist between
7:30 a.m. and 5:30 p.m., Eastern Time, Monday through Friday, except
- To leave a message at night and on weekends and holidays if you
want to request injury data or check the status of a request. Calls
will be returned the next business day.
- To have your request processed by a knowledgeable Technical Information
- To have your requirements met with accurate and complete information.
- To receive selected statistical and injury information from our
- If you manufacture a consumer product, to have relevant incidents
and investigations regarding your product sent to you for review
under an information-sharing program.
How To Reach Us
- Internet Services; Internet E-mail Subscription Service
- You can contact CPSC day or night via the Internet to get product
- Visit our World Wide Web site at www.cpsc.gov.
- You can have copies of product recall and safety information automatically
sent to you. To subscribe to this service, http://www.cpsc.gov/cpsclist.asp
- In your E-mail message enter Join CPSCINFO-L.
- You will receive an E-mail acknowledgement of your subscription.
- You may contact Clearinghouse staff to request information or
report a product-related injury or incident by E-mail: firstname.lastname@example.org.
CPSC's Toll-Free Hotline
- TTY (1-800-638-8270)
- The Clearinghouse works closely with the agency's Hotline to assist
consumers in reporting product-related incidents. If you have a
product complaint or want to report a product-related injury, Hotline
staff who speak both English and Spanish are available to assist
- Within 48 hours of receiving your complaint, the Clearinghouse
will send you a copy of your complaint for verification.
- You may telephone CPSC's Hotline 24 hours a day, 365 days a year
- Find out whether a product has been recalled, and learn how to
return a recalled product or arrange for its repair;
- Find out what to look for when buying a consumer product and how
to use the product.