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Woom bikes USA Recalls Bicycles Due to Fall and Injury Hazards (Recall Alert)

Name of Product:
Woom model 4, 5, 6 bicycles
Hazard:

The bicycle’s front fork can loosen and detach, posing fall and injury risks to the rider.

Remedy:
Repair
Recall Date:
March 19, 2020
Units:

About 5,500

Consumer Contact

Woom bike USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes.com or online at us.woombikes.com and click on Service for more information.

Recall Details

Description:

This recall involves woom bicycle models 4 (20 inch), 5 (24 inch) and 6 (26 inch).  You can find the model number on the top tube of each bike.  The bikes were sold in five different colors:  Red, blue, green, purple and yellow.  “Woom” is printed across the bottom tube of the bicycle frame. 

Remedy:

Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork.  The firm is contacting all known purchasers and providing a free repair kit including installation instructions. 

Incidents/Injuries:

The firm has received two reports of the fork becoming loose or detaching in the U.S. No injuries have been reported.

Sold At:
Online at us.woombikes.com from August 2018 through March 2019 for about $450 (woom 4), $480 (woom 5) and $500 (woom 6).
Importer(s):

Woom bikes USA, Austin, Texas

Manufactured In:
Cambodia
Recall number:
20-728
Fast Track Recall

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

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