WindowTex toll-free at (877) 294-3580 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's website at www.windowtex.com and click on the "Recall Information" link for more information.
This recall involves WindowTex custom-made fabric roller window shades that are raised and lowered by a side-mounted chain. The recalled shades have an idler with steel pin inserted into one end of the roller tube. The steel pin is used to connect the window shade to the metal mounting bracket. Roller shades included in this recall have idlers with model number D15T, used with a 1? inch roller tube, and model number D20T, used with a 2 inch roller tube.
Consumers with the recalled window shades should immediately contact the place of purchase for instructions on how to schedule a service call for free replacement idlers. Consumers can also contact WindowTex for help identifying their authorized dealer. Authorized dealers are contacting all known purchasers.
WindowTex has received six reports of steel pins becoming dislodged from the window shade idler, causing some of the shades to fall. No injuries have been reported.
WindowTex authorized dealers nationwide from April 2014 through June 2014 for between $100 and $500.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800