The firm phone number was updated November 19, 2020.
The capacitors in the fuse boards in the heat pumps can stop working causing the unit to overheat, posing a fire hazard.
About 23,300 (In addition about 2,000 sold in Canada)
This recall involves 2, 3, 4, and 5 ton size heat pump units sold under the Carrier Greenspeed and Bryant Evolution Extreme brand names. The units are used for cooling and heating homes. The Carrier Greenspeed model numbers are: 25VNA024, 25VNA036, 25VNA048, and 25VNA060. The Bryant Evolution Extreme model numbers are: 280ANV024, 280ANV036, 280ANV048, and 280ANV060. The model number can be found on the unit nameplate (or rating plate) located on one side of the unit’s exterior. On the Bryant unit, there is a label on top of the unit that reads “Bryant Evolution System.”
Consumers should contact Carrier or Bryant for instructions on receiving a free replacement fuse board installed by authorized Carrier or Bryant technicians.
Carrier has received 41 reports of the heat pumps overheating. No injuries, fires or property damage have been reported.