Skip to main content

Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazard (Recall Alert)

  • Nestlé Waters Countertop Filtration Dispenser
  • Location of Model Number
Name of Product:
AccuPure countertop filtered water dispensers
Hazard:
The water dispensers can overheat, causing internal parts to melt and smoke. This poses burn and fire hazards.
Remedy:
Replace
Recall Date:
July 15, 2016
Units:
About 10,900
Consumer Contact
Nestló© Waters toll-free at 844-899-3886 from 8 a.m. to 9 p.m. ET Monday through Friday and from 8 a.m. to 4 p.m. ET Saturday, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.

Recall Details

Description:
This recall involves Nestlé Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and 12.8 inches wide. The units connect to the plumbing system, draw water from the system, filter the water and dispense hot and cold water through the unit. “AccuPure” is printed on the front and side panels. The model number is HCB215n and is printed on the back of the water dispensers.
Remedy:
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestlé Waters.
Incidents/Injuries:
Nestlé Waters has received seven reports of parts melting, smoking or burning. No injuries have been reported.
Sold At:
These units were sold and rented to businesses nationwide for consumer use from January 2013 to May 2016 as part of individual service contracts that Nestlé Waters has with these customers. A limited number of units were purchased by these customers for a list price of $599.99.The units are not sold or provided at retail.
Manufacturer(s):
MTN Products Inc., of La Verne, Calif.
Importer(s):
MTN Products Inc., of La Verne, Calif.
Distributor(s):
Nestlé Waters North America Inc., of Stamford, Conn.
Manufactured In:
China
Recall number:
16-757
Choose Your Recall Emails Get Notified About Each Recall via Email.
About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:
Report an unsafe product