Staples toll free at (888) 577-9824 from 8:00 a.m. to 8:00 p.m. ET Monday through Friday or online at http://www.staples.com/ and go to the Warranty and Recall Info page or http://www.quill.com/ and go to the Recall Information page.
Recall Details
The office chairs with unpadded arms have a five-wheel base and come in two colors: gray and burgundy. A tag on the bottom of the seat cushion has the SKU and item numbers printed on it: the gray SKU is 924204 with item number 21084; and the burgundy SKU is 924203 with item number 21083.
Consumers should immediately stop using the chairs and contact the firm for instructions on returning the chairs for a full refund. Staples is contacting all known customers directly to provide this information.
Staples has received 41 reports of the chairs' base breaking, including three from consumers who reported falling out of the chairs with one receiving a scratched leg and bump to the back of the head.
Global Furniture (Zheijiang) Co. Ltd. of Zheijiang, China
Global Furniture (Zheijiang) Co. Ltd. of Zheijiang, China
Staples the Office Superstore LLC, of Framingham, Mass.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
For lifesaving information:
- Visit CPSC.gov.
- Sign up to receive our email alerts.
- Follow us on Facebook, Instagram, X, BlueSky, Threads, LinkedIn and Truth Social.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.