The firm's contact information has been updated. August 3, 2021.
The home batteries can overheat, posing a risk of fire and emission of harmful smoke.
About 1,815
LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us and click on “Battery Recall: Free Replacement Campaign” for more information.
Detalles del retiro
This recall involves the LG Chem Model RESU 10H lithium-ion storage battery that is installed as part of a residential energy solar panel system. The recalled battery allows owners to capture and store energy from the solar panels. The batteries are wall mounted and measure 29.30 x 35.70 x 8.10 inches. They weigh roughly 220 pounds. The LG Chem logo is located on the top left side of the front panel. The serial number of the recalled product begins with R15563P3SSEG and is located behind the access door of the RESU 10H (Type-R) home battery.
Consumers with recalled batteries should immediately contact LG Energy Solution Michigan to schedule a free replacement. LG Energy Solution Michigan, its distributors and its installers also are attempting to contact all owners directly to arrange for modifications to the recalled batteries to reduce the risk of overheating until they can be replaced with new batteries.
The firm has received five reports of fires resulting in minor property damage. No injuries have been reported.
LG Energy Solution Michigan, Inc., of Holland, Mich. (formerly LG Chem Michigan Inc.), a wholly-owned subsidiary of LG Energy Solution, Ltd. (in turn a wholly-owned subsidiary of LG Chem Ltd.).
Nota: Puede haber declaraciones individuales de los comisionados sobre este tema. Para buscar las declaraciones (en inglés) sobre este u otros temas visite www.cpsc.gov/commissioners.
La Comisión de Seguridad de Productos del Consumidor de EE.UU. (U.S. Consumer Product Safety Commission, CPSC) se encarga de proteger al público contra riesgos irrazonables de lesión o muerte asociados al uso de miles de tipos de productos del consumidor. Muertes, lesiones y daños a la propiedad debido a incidentes con productos del consumidor le cuestan al país más de $1 billón de dólares al año. La labor de la CPSC ha contribuido a una disminución en el índice de lesiones asociadas a los productos del consumidor en los últimos 50 años.
La ley federal prohíbe a cualquier persona vender productos sujetos a un retiro del mercado ordenado por la Comisión o a un retiro del mercado llevado a cabo en consulta con la CPSC.
- Visite www.SeguridadConsumidor.gov.
- Reciba alertas electrónicas.
- Síganos en Facebook, en Twitter e Instagram.
- Llame a la línea de información al 800-638-2772 (teletipo 301-595-7054).
- Reporte productos inseguro o lesiones por productos por teléfono o en www.SaferProducts.gov.
- Contacto para los medios de comunicación.