Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Charger Can Overheat and Melt

Recalled chargers were sold with HP Chromebook 11 laptop computers. Google has received reports of chargers overheating and melting during use.

Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall date: December 17, 2013
Recall number: 14-061
  • HP Chromebook 11 charger

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    HP Chromebook 11 charger

  • HP Chromebook 11 charger

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    HP Chromebook 11 charger

Recall Summary

Name of product:

HP Chromebook 11 power supply/charger


The computer’s charger can overheat and melt, posing fire and burn hazards.

Consumer Contact:

Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at and click on the Chromebook link at the top of the page and then click on Support for more information. 

Report an Incident Involving this Product

Recall Details


About 145,000 units


This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.


Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.


Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.

Sold at

Best Buy stores nationwide and online at,, Google Play at, and HP Shopping at from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.


Google Inc., of Mountain View, Calif.


Hewlett-Packard Company (HP), of Palo Alto, Calif.

Manufactured in


  • HP Chromebook 11 charger

  • HP Chromebook 11 charger