Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert

Activity near the alarm during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is turned on.

Recall date: May 21, 2014
Recall number: 14-187
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  • Nest Protect Smoke + CO Alarm - Black

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    Nest Protect Smoke + CO Alarm - Black

  • Nest Protect Smoke + CO Alarm  - White

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    Nest Protect Smoke + CO Alarm - White

Recall Summary

Name of product:

Nest Protect: Smoke + CO Alarm

Hazard:

Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.

Consumer Contact:

Nest Labs at (800) 249-4280 anytime or online at www.nest.com and click on Nest Protect Safety Notice for more information.

Report an Incident Involving this Product

Recall Details

Units

About 440,000

Description

This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word “nest” is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the “On” position in Nest Protect Settings.

Incidents/Injuries

Nest Labs has received no reports of incidents, injuries or property damage.

Remedy

The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions:

 

Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs.

 

Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to “off” and grayed out. No further action is required and consumers can continue to use their devices.

Sold at

Best Buy, Home Depot and other retailers nationwide, and online at nest.com, amazon.com, bestbuy.com and homedepot.com from November 15, 2013 to April 3, 2014 for about $130.

Importer/Distributor

Nest Labs Inc. of Palo Alto, Calif.

Manufactured in

China.

  • Nest Protect Smoke + CO Alarm - Black

  • Nest Protect Smoke + CO Alarm - White