Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

Recall date: March 30, 2016
Recall number: 16-131
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  • Location of battery pack part number

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    Location of battery pack part number

  • Battery pack removal guide

    2 of 4 photos

    Battery pack removal guide

  • Battery pack removal guide

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    Battery pack removal guide

  • Battery pack removal guide

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    Battery pack removal guide

Recall Summary

Name of product:

Panasonic battery packs used in Toshiba laptop computers

Hazard:

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

Consumer Contact:

Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on “Consumer Notices” under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.

Report an Incident Involving this Product

Recall Details

In conjunction with

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Units

About 91,000 (in addition, 10,000 were sold in Canada)

Description

This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm’s website at http://go.toshiba.com/battery.

Incidents/Injuries

The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.

Remedy

Consumers should immediately go to the firm’s website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack’s model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.

Sold at

Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.

Manufacturer(s)

Panasonic, of Japan

Importer(s)

Toshiba America Information Systems Inc., of Irvine, Calif.

Manufactured in

China and Japan

  • Location of battery pack part number

  • Battery pack removal guide

  • Battery pack removal guide

  • Battery pack removal guide