產品名稱:
Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps
Hazard:

The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.

補救措施:
Repair
產品召回日期:
十月 10, 2019
產品件數:
About 5,350 (in addition, about 450 were sold in Canada)
消費者聯絡點:

Contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information.

產品召回細節

In Conjunction With:
Description:

This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are:

 

Brand

Product

Model Number

Product Number

 

Carrier

1.5-ton multi-zone

38MGQC18---3

38MGQC18---301--

4-ton multi-zone

38MGQF48---3

38MGQF48---301--

4-ton single-zone

38MBQB48---3

38MBQB48--301--

 

Bryant

1.5-ton multi-zone

538TEQ018RCMA

538TEQ018RCMAAAA

4-ton multi-zone

538TEQ048RFMA

538TEQ048RFMAAAA

4-ton single-zone

538REQ048RBMA

538REQ048RBMAAAA

 

 

 
補救措施:

Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.

事故/受傷:

Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.

在哪兒銷售:

Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000.

進口商:

Carrier Corporation, of Palm Beach Gardens, Fla.

生產地:
China
產品召回號碼:
20-009