产品名称:
Galaxy Note7智慧手机
产品名称:

Galaxy Note7智慧手机鋰离子電池会过热和着火, 对消费者构成严重火灾和烧伤危害。

补救:
Refund
Replace
召回日期:
十月 13, 2016
召回数量:
17-011
消费者联系:

Contact your wireless carrier, place of purchase or Samsung toll-free at 844-365-6197 from 9 am to 6 pm Monday through Friday (EST), or go online at http://www.samsung.com

回收的详情

Description:

This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.

 
补救:

Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. 

Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.

事故/伤亡:

Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.

补救:

Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites from August 2016 through October 2016 for between $850 and $890.

Manufacturer(s):

Samsung Electronics America Inc., of Ridgefield Park, N.J.

产地:
South Korea and China
单位:
About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016 )
This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.