Norco Bicycles; at (800) 227-5579, from 8 a.m. to 5 p.m. PT Monday through Friday. Consumers can also visit the firm's website at www.norco.com and click on "Recall" for more information.
This recall involves 2011 Havoc 24-inch and 26-inch bicycles. The 24-inch bicycles were sold in semi-matte grey and the 26-inch in semi-matte red. On some of the bicycles, "Norco" is printed on the firm's crest that is affixed to the head tube. Bicycle frames included in this recall have serial numbers that begin with K10DQ, K10FQ, K10IQ, K10KQ P10K, P10F or P11B. The serial number is stamped on the underside of the bottom bracket, below the word "Havoc."
Consumers should immediately stop using the recalled bike and return it an authorized Norco dealer for a replacement.
The firm has received three reports of cracked frames. No injuries have been reported.
Authorized Norco dealers nationwide from November 2010 to September 2011 for about $600.