Name of product:
HP Chromebook 11 power supply/charger
The computer's charger can overheat and melt, posing fire and burn hazards.
Recall date:
17, 2013
About 145,000 units
Consumer Contact:

Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at and click on the Chromebook link at the top of the page and then click on Support for more information. 

Recall Details


This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1? inches by ? inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.


Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.


Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.

Sold At:

Best Buy stores nationwide and online at,, Google Play at, and HP Shopping at from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.


Google Inc., of Mountain View, Calif.

Manufactured In:
Recall number: