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CPSC, Compaq Announce Recall of Notebook Computer Battery Packs

Name of Product:
Battery packs used with Compaq Armada notebook computers
Hazard:

These battery packs can short circuit, causing them to overheat, release smoke and possibly catch fire.

Remedy:
Replace
Recall Date:
October 27, 2000
Units:

About 55,000

Consumer Contact

For more information, call Compaq at (800) 889-7613 between 7 a.m. and 7 p.m. CT Monday through Friday.

Recall Details

Description:

WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Compaq Computer Corp., of Houston, Texas, is voluntarily recalling for replacement about 55,000 battery packs used with Compaq's Armada notebook computers. These battery packs can short circuit, causing them to overheat, release smoke and possibly catch fire. 

Compaq has received one report of a battery pack overheating, and damaging the notebook computer. No injuries were reported. 

The recalled battery packs were sold with Compaq's Armada E500 and V300 notebook computers. Writing on the batteries include "Compaq" and "Assembled in Taiwan." The battery pack can be identified by a date code and serial number on the white label to the right of the battery connector. 


- Date code TCGK with a serial number from 00001 to 10500, 20001 to 21800, and 40001 to 83100, or 

- Date code TCHK with a serial number from 40001 to 44700 


Compaq dealers sold these battery packs worldwide with notebook computers and separately from June 2000 through July 2000. The notebook computers sold for between $1,800 and $3,800, and the individual batteries sold for about $165. 

Consumers should immediately stop using these battery packs and contact Compaq to learn how to discharge them and return them. Consumers with the recalled batteries will receive two free battery packs for each recalled battery pack they return. For more information, call Compaq at (800) 889-7613 between 7 a.m. and 7 p.m. CT Monday through Friday, or go to the firm's battery recall website at http://www5.compaq.com/newsroom/pr/2000/pr2000102701.html. 

Remedy:

Consumers should immediately stop using these battery packs and contact Compaq to learn how to discharge them and return them. Consumers with the recalled batteries will receive two free battery packs for each recalled battery pack they return. 

Incidents/Injuries:

Compaq has received one report of a battery pack overheating, and damaging the notebook computer. No injuries were reported.

Sold At:
Compaq dealers sold these battery packs worldwide with notebook computers and separately from June 2000 through July 2000. The notebook computers sold for between $1,800 and $3,800, and the individual batteries sold for about $165.
Recall number:
01-022

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

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