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PNY Technologies toll-free at 888-316-1194 from 9 a.m. to 8 p.m. ET Monday through Friday, online at www.pny.com and click on "Product Recall" under the "Support" menu at the bottom of the page, or email Tech-Support-T10400@pny.com for more information.
Recall Details
This recall involves portable lithium polymer battery packs with model number T10400 that are used to charge USB-enabled smartphones, tablets and other USB-powered devices. The batteries are black or grey hand-held devices, 4 inches x 2.75 inches x 0.75 inches, with two USB outputs and four blue LED lights. PNY is laser-printed along the bottom on the front of the battery.
Consumers should immediately stop using the recalled batteries and contact PNY for a free replacement rechargeable battery.
PNY has received one report of venting with flames. No injuries have been reported.
PNY Technologies, Inc., of Parsippany, N.J.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The recalled charge station can overheat, posing a burn hazard to consumers.
The USB charger’s cable can become damaged or break over time, posing burn and electric shock hazards.
The recalled power banks can overheat and ignite, posing a fire hazard.
The lithium-ion batteries in the recalled power banks can overheat, posing a fire hazard.
The lithium-ion battery in the recalled portable power charging stations can catch on fire while charging, posing fire and explosion hazards.
The soldering within the lithium-battery pack housing can allow the wiring to detach and cause the unit to overheat, posing fire and burn hazards.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
