Recall date: February 3, 2016
Recall number: 16-091

Recall Summary

Name of product:
Roller Shades
Hazard:
The window shades can become dislodged from their brackets and fall, posing an impact hazard.
Remedy:
RepairReplace
Consumer Contact:

Lutron Electronics toll-free at 844-478-2033 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.lutron.com/safetynotice for more information.

Recall Details Report an Incident Involving this Product

In Conjunction With:
Units:
About 30,000 (in addition about 5,000 were sold in Canada)
Description:

The window shades can become dislodged from their brackets and fall, posing an impact hazard.

Description:

This recall involves custom-ordered made-to-measure Serena® and SIVOIA QS TRIATHLON® roller shades with the following model numbers:

 

QSFRJ-S2A13-B; QSFRJ-S2A13-BN; QSFRJ-S2A13-PS; QSFRJ-S2A13-PSN; SYRJ-S2A13-B; SYRJ-S2A13-BN; SYRJ-S2A13-PS; SYRJ-S2A13-PSN; SMR-S2A13; SMR-S2A13-N

 

The model numbers are printed on a white label located on the shade battery rail, the equivalent support backbone for plug-in & manual shades, or on the inside of the shade fabric wrapped head rail or valance (fascia). Affected shades have the following date codes:  W45 - Y46.  These codes can also be found on the white label on the side of the head rail.  The letter represents the year and the number represents that week of the year (W = 2013, X = 2014, Y = 2015).  For example, the code Y46 is for the manufacturing week ending on Friday 11/13/2015.  The label on affected shades also contains a product family name at the top of the label - either "Serena" or "Sivoia QS Triathlon."  The majority of the shades are battery-operated and controlled by a Lutron remote control. Some of the models are plug-in and some are manual. All of the models are cordless.

 

Incidents/Injuries:

Lutron Electronics has received 36 reports of incidents of shades falling from mounting brackets. No injuries have been reported.  

 
Remedy:

Consumers should contact Lutron immediately for instructions on inspecting their roller shades and to receive a free repair kit to prevent the shade from falling. Consumers with recalled roller shades installed on doors should contact Lutron to receive a free replacement shade.  

Sold At:

Home Depot, Lowes, specialty window shading dealers and online at SerenaShades.com from November 2013 through November 2015 for between $280 and $2,400.

Manufacturer(s):
Lutron Electronics Co. Inc., of Coopersburg, Pa.
Manufactured In:
United States