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Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries

Nombre del producto:
Top-load washing machines
Riesgo:

The washing machine top can detach unexpectedly from the washing machine chassis during use, posing a risk of injury from impact. 

Remedio:
Rembolso
Remplazo
Reparación
Fecha del retiro:
Noviembre 04, 2016
Unidades:
About 2.8 million
Contacto para los consumidores

Samsung toll-free at 866-264-5636 Monday through Friday from  9 a.m. to 6 p.m.  ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information.

Detalles del retiro

Descripción:

This recall involves 34 models of Samsung top-load washing machines.  The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine. The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their washer is recalled.

 

 

Models

WA40J3000AW/A2

WA45H7000AP/A2

WA45H7000AW/A2

WA45H7200AW/A2

WA45K7600AW/A2

WA45K7100AW/A2

WA48H7400AW/A2

WA48J7700AW/A2

WA48J7770AP/A2

WA48J7770AW/A2

WA50K8600AV/A2

WA50K8600AW/A2

WA52J8700AP/A2

WA52J8700AW/A2

WA400PJHDWR/AA

WA422PRHDWR/AA

WA456DRHDSU/AA

WA456DRHDWR/AA

WA476DSHASU/A1

WA476DSHAWR/A1

WA484DSHASU/A1

WA484DSHAWR/A1

WA48H7400AP/A2

WA50F9A6DSW/A2

WA50F9A7DSP/A2

WA50F9A7DSW/A2

WA50F9A8DSP/A2

WA50F9A8DSW/A2

WA52J8060AW/A2

WA5451ANW/XAA

WA5471ABP/XAA

WA5471ABW/XAA

WA56H9000AP/A2

WA56H9000AW/A2

 

 

 

 
Remedio:

Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.

All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail.

Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items.  The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.

Incidentes/Lesiones:

Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis.  There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.

Vendidos(as) en:
Best Buy, The Home Depot, Lowes, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500.
Importador(es):

Samsung Electronics America Inc., of Ridgefield Park, N.J.

Distribuidor(es):
Samsung Electronics America Inc., of Ridgefield Park, N.J.
Fabricado(as) en:
South Korea, China and Thailand
Número del retiro:
17-028

Nota: Puede haber declaraciones individuales de los comisionados sobre este tema. Para buscar las declaraciones (en inglés) sobre este u otros temas visite www.cpsc.gov/commissioners.

Si tiene problemas con un remedio de retiro o cree que la empresa no responde a su solicitud de remedio, complete este formulario (en inglés) y explique la situación a la CPSC.
Acerca de la CPSC

La Comisión de Seguridad de Productos del Consumidor de EE.UU. (U.S. Consumer Product Safety Commission, CPSC) se encarga de proteger al público contra riesgos irrazonables de lesión o muerte asociados al uso de miles de tipos de productos del consumidor. Muertes, lesiones y daños a la propiedad debido a incidentes con productos del consumidor le cuestan al país más de $1 billón de dólares al año. La labor de la CPSC ha contribuido a una disminución en el índice de lesiones asociadas a los productos del consumidor en los últimos 50 años.

La ley federal prohíbe a cualquier persona vender productos sujetos a un retiro del mercado ordenado por la Comisión o a un retiro del mercado llevado a cabo en consulta con la CPSC.

Para más información:
Suscríbase a las notificaciones electrónicas Reciba alertas de retiros del mercado.
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