The phone number and monitoring hours for Kenmore branded products changed on August 31, 2020.
The gas valve in the recalled dryers can fail to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. High temperatures inside and on the exterior surface of the dryers can scorch the drum, as well as burn or damage the dryer contents, posing a risk of burn, fire and smoke inhalation.
LG Consumer Contact: For additional information about the recall and to schedule a repair, contact LG toll free at (866) 223-5355 between 8 a.m. and 7 p.m. CT Monday through Friday, and between 8 a.m. and 2 p.m. CT on Saturday, or visit the firm's website at www.lg.com/us and click on Public Notices.
Sears Consumer Contact: For additional information and to schedule a repair, contact Transform for Kenmore brand products toll-free at (800) 659-7026 during the hours of 7 a.m. to 7 p.m. CT Monday through Friday.
Detalles del retiro
LG Electronics and Sears' Kenmore Elite brand gas dryers come in the following colors: LG models in white; Kenmore Elite® in red, white and ginger (gold). Model and serial numbers can be found on a label fixed to the front of the dryer above the opened door, which can be viewed only when the dryer door is open. To confirm if your dryer is part of this recall, identify both model and serial numbers, since not all dryers with the listed models are recalled.
|Brand||Model Numbers||Serial Numbers|
|001KW**00001 through 001KW**00090
911KW**00271 through 911KW**00630
001KW**00001 through 001KW**01518
002KW**00001 through 002KW**00450
911KW**00184 through 911KW**00561
912KW**00001 through 912KW**00090
001KW**00001 through 001KW**03150
002KW**00001 through 002KW**01620
911KW**00061 through 911KW**01860
912KW**00001 through 912KW**02520
Consumers should turn off the gas supply and stop using the dryers until repaired. LG brand owners who purchased their dryer at retailers other than Sears should contact LG customer service to arrange for a free gas valve replacement. Customers who purchased Kenmore or LG brand dryers from Sears should contact Transform for Kenmore branded products to schedule a free repair to replace the gas valve. Some consumers have already been notified and have received the repair service.
ATTENTION: Dryers that have a colored sticker on the back, top, or a colored sticker or a plus sign (“+”) on the back, bottom, near the gas valve assembly, have already been repaired. If accessible, consumers can check for these stickers or sign. If not accessible, contact LG or Transform for Kenmore branded products as detailed below.
LG Electronics and Sears have received 141 consumer complaints about dryers continuing to heat after the drying cycle is complete. There were three reports of minor burns to hands or arms. Burnt or scorched clothing was reported in more than 50 incidents.
LG Electronics brand gas dryers were sold by various appliance stores, including Sears, nationwide from November 2009 through August 2010. Kenmore Elite® brand gas dryers were sold at Sears stores nationwide from November 2009 through August 2010. The approximate retail cost for the recalled dryers was between $650 and $1500 for these various models.
LG Electronics, Inc., of South Korea
La Comisión de Seguridad de Productos del Consumidor de EE.UU. (U.S. Consumer Product Safety Commission, CPSC) se encarga de proteger al público contra riesgos irrazonables de lesión o muerte asociados con el uso de miles de tipos de productos del consumidor. Muertes, lesiones y daños a la propiedad debido a incidentes con productos del consumidor le cuestan al país más de $1 billón de dólares al año. La labor de la CPSC ha contribuido a una disminución en el índice de muertes y lesiones vinculadas a los productos del consumidor en los últimos 40 años.
Para más información:
- Visite SeguridadConsumidor.gov.
- Reciba alertas electrónicas.
- Síganos en Twitter @SeguridadConsum, @USCPSC y en Facebook e Instagram @USCPSC.
- Reporte productos peligrosos o lesiones por productos en www.SaferProducts.gov.
- Llame a la línea de información al 800-638-2772 (teletipo 301-595-7054).
- Contacto para los medios de comunicación.
Por favor comuníquese con la CPSC si desea información al:
Teléfono: (301) 504-7908
En español: (301) 504-7800