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Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries

  • Samsung Rear-Control Washer
  • Samsung Mid-Control Washer
  • Samsung Washing Machine Identification Label
Name of Product:
Top-load washing machines
Hazard:

The washing machine top can detach unexpectedly from the washing machine chassis during use, posing a risk of injury from impact. 

Remedy:
Refund
Replace
Repair
Recall Date:
November 04, 2016
Units:
About 2.8 million
Consumer Contact

Samsung toll-free at 866-264-5636 Monday through Friday from  9 a.m. to 6 p.m.  ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information.

Recall Details

Description:

This recall involves 34 models of Samsung top-load washing machines.  The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine. The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their washer is recalled.

 

 

Models

WA40J3000AW/A2

WA45H7000AP/A2

WA45H7000AW/A2

WA45H7200AW/A2

WA45K7600AW/A2

WA45K7100AW/A2

WA48H7400AW/A2

WA48J7700AW/A2

WA48J7770AP/A2

WA48J7770AW/A2

WA50K8600AV/A2

WA50K8600AW/A2

WA52J8700AP/A2

WA52J8700AW/A2

WA400PJHDWR/AA

WA422PRHDWR/AA

WA456DRHDSU/AA

WA456DRHDWR/AA

WA476DSHASU/A1

WA476DSHAWR/A1

WA484DSHASU/A1

WA484DSHAWR/A1

WA48H7400AP/A2

WA50F9A6DSW/A2

WA50F9A7DSP/A2

WA50F9A7DSW/A2

WA50F9A8DSP/A2

WA50F9A8DSW/A2

WA52J8060AW/A2

WA5451ANW/XAA

WA5471ABP/XAA

WA5471ABW/XAA

WA56H9000AP/A2

WA56H9000AW/A2

 

 

 

 
Remedy:

Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.

All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail.

Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items.  The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.

Incidents/Injuries:

Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis.  There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.

Sold At

Best Buy, The Home Depot, Lowes, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500.

Manufactured In:
South Korea, China and Thailand
Importer(s):

Samsung Electronics America Inc., of Ridgefield Park, N.J.

Distributor(s):

Samsung Electronics America Inc., of Ridgefield Park, N.J.

Recall number:
17-028
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About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov