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Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards

  • Recalled Samsung Galaxy Note7 phone
  • Recalled Samsung Galaxy Note7 phone
Name of Product:
Galaxy Note7 smartphones
Riesgo:

The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.

Remedio:
Refund
Replace
Recall Date:
Septiembre 15, 2016
Unidades:
About 1 million
Contacto para los consumidores

Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 from 9 am to 6 pm Monday through Friday (EST), or go online at www.samsung.com.

Detalles del retiro

Descripción:

This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016.  The recalled devices have a 5.7 inch screen and were sold in the following colors:  black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.

Remedio:

Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016.  Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device.  Go to www.samsung.com for more details.

Incidentes/Lesiones:

Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Sold At:
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.
Manufacturer(s):
Samsung Electronics America Inc., of Ridgefield Park, N.J.
Fabricación en:
South Korea and China
Número del retiro:
16-266
fast-track-branding

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

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