HP Recalls Notebook Computer Batteries Due to Fire Hazard

FOR IMMEDIATE RELEASE
Originally issued May 14, 2009
Revised October 15, 2009
Release # 09-221

 

Firm’s Recall Hotline: (800) 889-2031
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908

Note: Additional models added to table. Also, this recall has been expanded and expanded again

HP Recalls Notebook Computer Batteries Due to Fire Hazard

 

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers

Units: About 70,000

Importer: Hewlett-Packard Co., of Palo Alto, Calif.

Hazard: The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.

Incidents/Injuries: The firm and CPSC are aware of two reports of batteries that overheated and ruptured, resulting in flames/fire that caused minor property damage. No injuries have been reported.

Description: The recalled lithium-ion rechargeable batteries are used with various HP and Compaq notebook computers. Models that can contain a recalled battery include:

HP PavilionCompaq PresarioHPHP Compaq
dv2000
dv2500
dv2700
dv6000
dv6500
dv6700
dv9000
dv9500
dv9700
dx6000
dx6500
dx6700
A900
C700
F500
F700
V3000
V3500
V3700
V6000
V6500
V6700
G6000
G7000
6720s

The notebook model is located at the top of the service label on the bottom of the notebook. Batteries that can be subject to the recall will have one of the following bar code labels (^ in the code can be any letter or number):

62940^^AXV^^^^ 65033^^B7U^^^^
65033^^B7V^^^^
65033^^BGU^^^^
65035^^B7U^^^^
65035^^B7V^^^^
65035^^BGU^^^^
65035^^BGV^^^^
67059^^V8U^^^^
67059^^V8V^^^^

Sold at: Computer and electronics stores nationwide, hp.com and hpshopping.com from August 2007 through March 2008 for between $500 and $3000. The battery packs were also sold separately for between $100 and $160.

Manufactured in: China

Remedy: Consumers should immediately remove the recalled battery from their notebook computer and contact HP to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. Consumers should only use batteries obtained from HP or an authorized reseller.

Consumer Contact: For additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.

Media Contact: Sheila Watson at (281) 514-6552 or sheila.watson@hp.com

 

Photos of recalled batteries

Picture of Recalled Lithium-Ion battery with bar codes indicated

Picture of Recalled Lithium-Ion battery with bar codes indicated

Picture of Recalled Lithium-Ion battery with bar codes indicated