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Recalls

November 02, 2023
Hazard:

The bicycles do not meet the U.S. safety standard, posing fall and injury hazards to the rider.

Remedy:

Consumers should immediately stop using the recalled electric bikes and contact Murf’s store for a free repair. Consumers can perform this repair themselves with the repair video available here. Murf Electric Bikes is contacting all purchasers directly.

Units:

About 9,000

Consumer Contact:
Phone: (888) 855-0770
September 28, 2023
Hazard:

The rear brake hose can kink and break when turning the handlebars causing the rider to lose control of the bike, posing a crash hazard.

Remedy:

Consumers should immediately stop using the recalled Trek Allant+ 7 bicycles and contact their local authorized Trek dealer for a free repair.

Units:

About 7,000

Consumer Contact:
Phone: (800) 373-4594
September 21, 2023
Hazard:

The recalled bonded crank parts can separate and break, posing a crash hazard to consumers.

Remedy:

Consumers should immediately stop using the cranksets manufactured before July 1, 2019, and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and installation.

Units:

About 680,000 (In addition, 80,000 were sold in Canada)

Consumer Contact:
Phone: (844) 776-0315
September 07, 2023
Hazard:

The mechanical disc brake calipers located on the front and rear of the e-bike can fail resulting in loss of control, posing crash and injury hazards to the rider.

Remedy:

Consumers should immediately stop using Lectric e-bikes with the recalled disc brake calipers and contact the firm for a free mechanical caliper repair kit. Consumers will receive up to $100 towards the cost to install front and rear mechanical brake calipers. Lectric Ebikes is contacting all purchasers directly.

Units:

About 45,000

Consumer Contact:
Phone: (877) 479-5422
September 07, 2023
Hazard:

The tire bead can unseat from the rim and lead to rapid air loss in the tires, resulting in loss of control and posing a fall hazard.

Remedy:

Consumers should immediately stop using the recalled tires and contact Pirelli to receive a free replacement product or a full refund.  

Units:

About 14,500 (In addition, about 550 were sold in Canada)

Consumer Contact:
Phone: (800) 622-2390
August 24, 2023
Hazard:

The recalled helmets do not comply with the coverage, positional stability, and labeling requirements of the CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.

Remedy:

Consumers should immediately stop using the recalled helmets and contact Ecnup for a full refund. To receive a refund, consumers should destroy the helmet by cutting off the straps, email photos of the helmet with the straps cut off to bikebikeliu@hotmail.com to prove destruction, and then dispose of the recalled helmet. Ecnup is contacting all purchasers directly.

Units:

About 215

Consumer Contact:
July 06, 2023
Hazard:

The stem and handlebar on the bikes can detach and cause riders to lose control, posing a fall hazard.

Remedy:

Consumers should stop using the recalled bicycles and contact woom Bikes USA for a free repair kit. woom Bikes USA is contacting all known purchasers directly.

Units:

About 84,000 (In addition, 533 were sold in Canada)

Consumer Contact:
Phone: (855) 966-6872
June 22, 2023
Hazard:

The recalled helmets do not comply with the positional stability requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.

Remedy:

Consumers should immediately stop using the recalled helmets and contact Sound Around to receive a full refund of the purchase price. To receive a refund consumers should destroy the helmet by cutting off the straps, upload photos of the helmet with the straps cut to the recall registration website and then dispose of the recalled helmet. Consumers who received the unit as a free promotion should dispose of the unit so that children cannot use it.

Units:

About 1,800

Consumer Contact:
Phone: (877) 238-1863
June 15, 2023
Hazard:

The brake hose can detach from the brake lever, posing a crash hazard.

Remedy:

Consumers should immediately stop using the bicycles with the recalled brakes and contact their local authorized Trek dealer for a free inspection and repair. Consumers can check their bike’s serial number at www.trekbikes.com/us/en_US/promax-recall-inquiry/ to determine if their bike is included in this recall.

Units:

About 96,900

Consumer Contact:
Phone: (800) 373-4594
June 08, 2023
Hazard:

The recalled helmets do not comply with the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.

Remedy:

Consumers should immediately stop using the recalled Giro Merit helmets and contact Giro for a free replacement helmet or a full refund.

Units:

About 15,000 (In addition, about 1,465 were sold in Canada)

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