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Recalls

Important: CPSC Recall Remedy Notice Due to COVID-19

Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Consumers should check with recalling firms for further details.

It is important to remember that CPSC and recalling firms urge consumers not to use recalled products.

September 02, 2021
Remedy:

Consumers should immediately stop using the recalled StepUp Sidekick Learning Tower and contact Step2 for a full refund or a credit on Step2.com of equivalent value or an Amazon gift card, if purchased via Amazon.com. 

Units:

About 1,570 (in addition, about 34 were sold in Canada)

Consumer Contact:

Step 2 at 800-347-8372 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.step2.com and click on Product Recalls at the bottom of the page for more information. Step2 is notifing all known customers directly.

September 01, 2021
Remedy:

Consumers should immediately stop using the recalled dog bowls and return them to any PetSmart store for a full refund.   

Units:

About 100,300

Consumer Contact:

PetSmart toll-free at 888-839-9638 from 8 a.m. to 9 p.m. ET or online at www.petsmart.com and click on “Recalls” at the bottom of the page or www.petsmart.com/account/contact for more information.

September 01, 2021
Remedy:

Consumers should immediately stop using the recalled kids bike helmets and return them free of charge to SKE Outdoors for a full refund or free replacement helmet.

Units:

About 860

Consumer Contact:

SKE Outdoors toll-free at 888-761-2989 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.skeoutdoors.com and view the press release at the bottom of the main page for more information.

August 26, 2021
Remedy:

Consumers should immediately take the recalled utensils away from children, dispose of them, and contact Ryan and Rose to receive a full refund or a $20 shop credit. Ryan and Rose is directly notifying all known purchasers of the product recall.

Units:

 About 17,750 (In addition, about 110 were sold in Canada)

Consumer Contact:

Ryan and Rose at 800-317-8764 from 9 a.m. to 5 p.m. ET Monday through Friday, email at Recall@RyanAndRose.co, or go online at https://www.ryanandrose.co and click on the Voluntary Recall tab at the top for more information.

August 25, 2021
Remedy:

Consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Razor for instructions on how to obtain a prepaid shipping carton to send the GLW battery pack back to Razor, and to receive a free replacement battery pack.

Units:

About 237,300

Consumer Contact:

Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.Razor.com and click on CPSC Safety Recalls for more information.

August 25, 2021
Remedy:

Consumers should immediately take the recalled puzzles away from children and contact Wee Gallery for a refund in the form of a $35 gift certificate for the purchase of any Wee Gallery product.

Units:

About 7,600 (In addition, about 550 in Canada)

Consumer Contact:

Wee Gallery at 800-282-5149 from 9 a.m. to 5 p.m. ET Monday through Friday, email at puzzlerecall@weegallery.com, or online at www.weegallery.com and click on Recalls for more information.

August 19, 2021
Remedy:

Consumers should immediately stop using the recalled infant bath seats and contact Frieyss for instructions on returning the bath seats with free shipping to receive a full refund. Frieyss is contacting all known purchasers directly.

Units:

About 120

Consumer Contact:

Frieyss by e-mail at beimeiruizexin@outlook.com for more information.

August 19, 2021
Remedy:

Consumers should immediately stop using the recalled tractors and contact an authorized John Deere dealer for a free inspection and repair of the wheel mounting bolts. John Deere is contacting all known purchasers directly.

Units:

About 200

Consumer Contact:

Deere & Company at 800-537-8233 from 8 a.m. to 6 p.m. ET Monday through Friday, 9 a.m. to 3 p.m. ET on Saturday, or online at www.deere.com and click on “Product Recall Information” on the drop-down menu under “Services & Support” for more information. 

August 18, 2021
Remedy:

Customers should immediately stop using the recalled children’s socks and contact Nordstrom to receive a full refund.

Units:

About 370

Consumer Contact:

Nordstrom at 800-804-0806 anytime and any day, email at contact@nordstrom.com or online at www.nordstrom.com and click on Product Recalls for more information. 

August 18, 2021
Remedy:

Consumers should immediately stop using the recalled Stamper Pens and return them to a Primark store for a full refund.

Units:

About 9,500

Consumer Contact:

Primark US collect at 617-946-3236 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.primark.com and click on “Customer Service” at the bottom of the page, then “Recall” in the middle of the page for more information.

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