Skip to main content

Recalls

Important: CPSC Recall Remedy Notice Due to COVID-19

Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Consumers should check with recalling firms for further details.

It is important to remember that CPSC and recalling firms urge consumers not to use recalled products.

April 12, 2021
Remedy:

Consumers should immediately stop using the recalled avalanche transceivers and contact Black Diamond for a free replacement hardcase carrying system and user guide to be used with the recalled transceivers.

Units:

About 66,100 (In addition, about 12,500 were sold in Canada)

Consumer Contact:

Black Diamond at 866-306-0865 from 9 a.m. to 4:30 p.m. MT Monday through Friday, email at dsprecall@bdel.com, online at www.blackdiamondequipment.com and click on "Safety Recall” located at the top of the webpage or https://www.blackdiamondequipment.com/en_US/content/dsp-recall/ for more information.

April 08, 2021
Remedy:

Consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles  until it can be properly returned to Verizon. 

If consumers must use the product for internet access, then they should take the following steps:

  • Turn the recalled hotspot “on” and plug it in to allow the hotspot to receive two over-the-air automatic software updates that: 

    • (a) enable the device’s identifying number to be viewed on its scrolling screen and 

    • (b) prevent the device from charging while the device is plugged in and powered on. 

  • After the software update is applied, users should:

    • (a) Leave the device powered on while it is plugged in. 

    • (b) When not in use, the device should be turned off, unplugged from its power source, and securely stored. 

  • Consumers should use the contact information below to receive a replacement hotspot free of charge and a return envelope to return the Ellipsis to Verizon for safe disposal.

  • Schools that provided the recalled Ellipsis Jetpack to students have been contacted by Verizon with instructions on receiving replacement hotspots free of charge and mailing packages to return the recalled Ellipsis Jetpacks to Verizon for safe disposal. 

  • Parents whose children received the recalled Ellipsis Jetpack from their schools should contact their school for instructions on how to receive a free replacement device and return their recalled Ellipsis Jetpacks.

Units:

About 2.5 million 

Consumer Contact:

Verizon toll-free at 855-205-2627 from 8 a.m. to 10 p.m. ET or online at www.EllipsisJetpackRecall.expertinquiry.com or www.verizon.com and click on “Recalls” on the bottom of the page for more information.

April 08, 2021
Remedy:

Consumers should immediately stop using the recalled essential oils and dispose of the products.  Geo Essential is automatically refunding consumers the full purchase price through the distribution channel through which the products were purchased. GEO is contacting all known purchasers directly.

Units:

About 220

Consumer Contact:

Geo Essential toll-free at 855-502-5363 from 9 a.m. to 5 p.m. MT Monday through Friday or online at www.geoessential.com and click on Recall at the bottom of the page for more information. 

April 07, 2021
Remedy:

Consumers should immediately stop using the recalled spray guns and contact Hongkong Sun Rise Trading for a free replacement of the spray gun handle.

Units:

About 1.06 million

Consumer Contact:

Hongkong Sun Rise Trading toll-free at 833-211-9185 Monday through Saturday from 8 a.m. to 8 p.m. ET and Sunday 10 a.m. to 6 p.m. ET or online at www.greenworkstools.com and click on “Important Safety Notices” at the top of the page for more information.

April 07, 2021
Remedy:

Consumers should immediately stop using the recalled cables and contact Goal Zero for a free replacement.

Units:

About 7,850

Consumer Contact:

Goal Zero toll-free at 888-794-6250 from 8 a.m. to 5 p.m. MT Monday through Friday, email at productreplacement@goalzero.com, or online at www.goalzero.com and click on the “Notices & Recalls” link located at the bottom of the page for more information.

April 07, 2021
Remedy:

Consumers should stop using the recalled bath wraps and contact RH for a full refund of the purchase price, or credit of $35 for the Animal Bath Wrap, $32 for the Heathered Bath Wrap or $39 for the Sherpa Bath Wrap, if the consumer’s purchase price cannot be determined.  RH is contacting all known purchasers directly.

Units:

About 55,700 (In addition, about 3,900 units were sold in Canada)

 

Consumer Contact:

RH toll-free at 833-917-3405 from 6 a.m. to 7 p.m. PT Monday through Friday, and from 8 a.m. to 5 p.m. PT Saturday and Sunday, email at recall@rh.com or online at www.rh.com and click on “Safety Recalls” at the bottom of the page for more information.

April 07, 2021
Remedy:

Consumers should immediately stop using the recalled prep bowls and contact Epicure for a free replacement product. 

Units:

About 1,600 (In addition, about 5,250 units were sold in Canada)

Consumer Contact:

Epicure toll-free at 855-668-5909 from 8 a.m. to 4 p.m. PT Monday through Friday, email at customerexperience@epicure.com or online at www.epicure.com and click on “Product Updates” at the bottom of the webpage for more information. 

April 01, 2021
Remedy:

Consumers should immediately stop using the recalled infant bath seats and contact BATTOP for instructions on returning the bath seats with free shipping to receive a full refund.  Amazon, on behalf of BATTOP, is contacting all known purchasers directly.

Units:

About 5,000

Consumer Contact:

BATTOP by e-mail at service@battop.net for more information.

 

April 01, 2021
Remedy:

Consumers should immediately store the products in a safe location out of reach of children and contact dōTERRA for a free replacement product of similar value.  dōTERRA is contacting all known purchasers directly.

Units:

About 1.3 million

Consumer Contact:

dōTERRA at 800-411-8151 Monday through Friday from 8 a.m. to 8 p.m. MT and from 9 a.m. to 2 p.m. MT on Saturdays, live chat Monday through Friday from 8 a.m. to 10 p.m. MT and from 9 a.m. to 2 p.m. MT on Saturdays, email at cpscrecall@doterranotices.com, or online at www.doterra.com and click on “Recall – Important Safety Information” or www.doterranotices.com for more information.

March 25, 2021
Remedy:

Consumers should immediately stop using the recalled pool pump motors and contact Inyo Pool Products for a free replacement.  After replacement, consumers should cut one of the wires connecting to the capacitor and dispose of the recalled pump motors in accordance with local requirements.  Consumers are asked to send a photo of the cut wires to Inyo Pool Products at recall@inyopools.com.  Inyo Pool Products is contacting all known purchasers directly. 

Units:

About 800

Consumer Contact:

Inyo Pool Products toll-free at 888-575-0485 from 9 a.m. to 6 p.m. ET Monday through Friday, email at recall@inyopools.com, or online at www.inyopools.com and click on Recall for more information, including an instructional video on replacing the recalled motor and cutting one of the wires. 

SaferProducts.gov