Carrier 1.5-ton multi-zone model: 38MGQC18---3
Carrier 4-ton multi-zone model: 38MGQF48---3
Carrier 4-ton single-zone model: 38MBQB48---3
Bryant 4-ton multi-zone model: 538TEQ048RFMA
Bryant 1.5-ton multi-zone model: 538TEQ018RCMA
Bryant 4-ton single-zone model: 538REQ048RBMA
The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
Contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information.
Recall Details
This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are:
|
Brand |
Product |
Model Number |
Product Number |
|
Carrier |
1.5-ton multi-zone |
38MGQC18---3 |
38MGQC18---301-- |
|
4-ton multi-zone |
38MGQF48---3 |
38MGQF48---301-- |
|
|
4-ton single-zone |
38MBQB48---3 |
38MBQB48--301-- |
|
|
Bryant |
1.5-ton multi-zone |
538TEQ018RCMA |
538TEQ018RCMAAAA |
|
4-ton multi-zone |
538TEQ048RFMA |
538TEQ048RFMAAAA |
|
|
4-ton single-zone |
538REQ048RBMA |
538REQ048RBMAAAA |
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.
Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000.
Carrier Corporation, of Palm Beach Gardens, Fla.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
