The model number location on the battery pack
The part numbers location on the battery pack
The lithium-ion battery packs can overheat, posing burn and fire hazards.
Sony Electronics toll-free at 888-476-6988 from 8 a.m. to 12 a.m. ET Monday through Friday or 9 a.m. to 8 p.m. ET Saturday and Sunday or online at www.sony.com, click on “Support” and then “Support Alerts” for more information.
Recall Details
This expanded recall involves Panasonic lithium-ion battery packs installed in 18 models of Sony’s VAIO Series laptop computers. Sony has expanded the number of affected battery packs under this recall. The Panasonic battery packs were manufactured with the laptop and battery packs were sold separately or installed by Sony as part of a repair. Panasonic battery packs included in this recall have model number VGP-BPS26 and part numbers 1-853-237-11 and 1-853-237-21 printed on the back of the battery pack. Recalled model numbers for the Sony VAIO laptop computer are:
|
Sony VAIO Series laptop computer model numbers |
|
|
SVE14A1 |
SVE14A2 |
|
SVE14A3 |
SVE1413 |
|
SVE1511 |
SVE1512 |
|
SVE1513 |
SVE1513APXS |
|
SVE1513BCXS |
SVE1513JCXW |
|
SVE1513KCXS |
SVE1513MCXB |
|
SVE1513MCXW |
SVE1513MPXS |
|
SVE1513RCXB |
SVE1513RCXS |
|
SVE1513RCXW |
SVE1513TCXW |
|
SVE15132CXW |
SVE15134CXP |
|
SVE15134CXS |
SVE15134CXW |
|
SVE15135CXW |
SVE151390X |
|
SVE1712 |
SVE1713 |
|
SVE171390X |
VPCCA1 |
|
VPCCA2 |
VPCCA3 |
|
VPCCB1 |
VPCCB2 |
|
VPCCB3 |
VPCCB4 |
|
VPCEH1 |
VPCEH2 |
|
VPCEH3 |
VPCEJ1 |
|
VPCEJ2 |
|
Consumers should immediately stop using the recalled battery packs, power off the laptop, remove the battery and follow instructions to obtain a free replacement. Until a replacement battery pack is received, consumers should use the laptop by plugging in AC power only.
Battery packs previously identified as not affected by the June 15, 2016 recall are included in this expanded announcement.
None reported
Best Buy, Sony retail stores, other consumer electronic stores nationwide and online at www.store.sony.com and other websites from February 2013 through October 2013 for between $550 and $1,000 as part of Sony VAIO laptops and for about $170 for battery packs sold separately.
SANYO ENERGY (Suzhou) CO, Ltd. of China, Panasonic subsidiary
Sony Electronics, Inc., of San Diego, Calif.
This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
