The connectors that are attached to the solar panels can develop microscopic cracks that allow moisture to leak into them while the system is producing electricity, posing an electrical shock hazard.
SolarWorld toll-free at 855-467-6527 from 9 a.m. to 5 p.m. PT Monday through Friday, or online at www.solarworld-usa.com and click on “Recall Notice” in the center of the page for more information.
This recall involves Amphenol UTX PV model connectors sold with solar panels. The electrical connectors are used to connect various types of photovoltaic solar panels to the electrical connection system. The connectors have a black plastic exterior with “Amphenol” and “UTX PV” stamped on the end. They consist of a male pin on one end and a female socket on the other end.
Consumers should immediately contact SolarWorld for a free replacement connector. SolarWorld has contacted all purchasers of this product directly.
Solar panel installers nationwide from November 2016 through December 2016 for about $330 per solar panel with the connectors.
Amphenol Industrial Solar Technologies, of Shenzhen, China (connectors) and SolarWorld Americas Inc., of Hillsboro, Ore. (solar panels)
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800