Name of product:
Matrix ClimbMills

The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.

Recall date:
November 29, 2016
About 10,500
Consumer Contact:

Johnson Health Tech toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, email or online at and click on Safety Notice at the bottom of the page for more information.

Recall Details


This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: 


Serial Numbers

CS17111100102   - CS17120901766

CS21130800080   - CS21130500062

CS22130602881   - CS22130602863

CS23130800001   - CS23140703749

CS23B131100001 - CS23B140701050

CS24140700001   - CS24150702803

CS24C140800001 - CS24C150200900

CS24H150100001 - CS24H150500049


Only ClimbMills that have a right handgrip with the words “STOP” and “Pause” printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch.  The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.


Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.


The firm has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight reports of injuries such as scrapes, bumps and a shoulder dislocation.

Sold At:

Johnson Health Tech North America and its commercial fitness equipment dealers nationwide from December 2011 through September 2015 for between $8,000 and $13,000.


Johnson Health Tech North America, of Cottage Grove, Wis.

Manufactured In:
Recall number: