Recall date: September 20, 2016
Recall number: 16-267

Recall Summary

Name of product:
Rechargeable battery packs

The rechargeable battery packs can overheat, posing fire and burn hazards.

Consumer Contact:

Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at and click on “Product Recall Information” at the bottom of the page.

Recall Details Report an Incident Involving this Product

In Conjunction With:
About 3,400 (in addition, 240 were sold in Canada)

This recall involves Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button.  HEOS, the model and serial numbers are printed on the bottom.  Only the speaker battery is being recalled.


None reported


Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Sold At:

Best Buy (Magnolia), Brookstone and online at and from May 2015 through June 2016 for about $100.


Denon Electronics (USA) LLC, of Mahwah, N.J.

Manufactured In: