Recall date: September 20, 2016
Recall number: 16-267

Recall Summary

Name of product:
Rechargeable battery packs
Hazard:

The rechargeable battery packs can overheat, posing fire and burn hazards.

Remedy:
Replace
Consumer Contact:

Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on “Product Recall Information” at the bottom of the page.

Recall Details Report an Incident Involving this Product

In Conjunction With:
Units:
About 3,400 (in addition, 240 were sold in Canada)
Description:

This recall involves Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button.  HEOS, the model and serial numbers are printed on the bottom.  Only the speaker battery is being recalled.

Incidents/Injuries:

None reported

 
Remedy:

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Sold At:

Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.

Importer(s):

Denon Electronics (USA) LLC, of Mahwah, N.J.

Manufactured In:
China
Note: