The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.
Consumers should contact the recalling companies through their websites and call centers listed below.
This recall involves self-balancing scooters, commonly referred to as hoverboards. They have two wheels at either end of a platform and are powered by lithium-ion battery packs. Recalled self-balancing scooters include the following retailers, brands and online firms: Manufacturer/Importers:
|Company||Number of Units||Brand/Model Sold||Remedy||Company’s Contact Information|
|Digital Gadgets LLC, of Monroe, N.J.||16,000||Hover-Way/Model # HWSBB601-R||Refund||866-696-3421 or www.hover-way.com|
|Hoverboard LLC, of Scottsdale, Ariz.||70,000||Powerboard||Replace||800-750-6714 or www.thepowerboard.com|
|Hype Wireless, of Edison, N.J.||25,000||Hype Roam||Replace||866-449-7186 or www.hyperoam.com|
|Keenford Ltd., of Lynbrook, N.Y.||84,000||iMoto||
|877-280-8401 or www.imotohk.com or www.hoverboard360.com|
|PTX Performance Products USA of Irvine, Calif.||4,900||Airwalk Self Balancing Electric Scooter||Replace||844-837-7346 or http://ptxperformance.com|
|Razor USA LLC, of Cerritos, Calif.||28,000||Hovertrax||Replace||866-467-2967 or www.razor.com|
|Swagway LLC, of South Bend, Ind.||267,000||Swagway X1||Repair||844-299-0625 or https://swagway.com|
|Yuka Clothing, of Miami, Fla.||800||Wheeli, 2Wheelz, Back to the Future, Mobile Tech, Hover Shark, NWS, X Glider and X Rider||Refund||800-616-0765 or email firstname.lastname@example.org|
|Boscov’s, of Reading, Pa.||1,300||Orbit||Refund||800-755-6391 or www.boscovs.com|
|Overstock.com, of Salt Lake City, Utah||4,300||All hoverboards sold on Overstock.com||Refund||800-843-2446 or www.overstock.com|
Consumers should immediately stop using these recalled products and contact the recalling company to return their hoverboard for a full refund, a free repair or a free replacement depending on the model.
There have been at least 99 incidents reports of the battery packs in self-balancing scooters/hoverboards overheating, sparking, smoking, catching fire and/or exploding including reports of burn injuries and property damage.
Mass merchandisers nationwide and online retailers from June 2015 through May 2016 for between $350 and $900.
See Chart Above
See Chart Above
See Chart Above
Note: At the request of the Commission, Alibaba Group has taken voluntary action to require certifications from testing agencies for hoverboards listed by third-parties on the AliExpress.com and Alibaba.com online marketplaces. Consumers are urged to immediately stop using hoverboards which do not comply with applicable safety standards and dispose of them in accordance with local and state regulations.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800