Recall date: February 2, 2016
Recall number: 16-089

Recall Summary

Name of product:
AC Power cords
Hazard:
The power cords can overheat, posing fire or shock hazards.
Remedy:
Replace
Consumer Contact:

Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information

Recall Details Report an Incident Involving this Product

Units:
About 2.25 million (in addition, about 190,000 were sold in Canada)
Description:

The AC power cords for Pro, Pro 2 & Pro 3 tablets can overheat, posing fire or shock hazards to consumers.

Description:

This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

Incidents/Injuries:

Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.

 
Remedy:

Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord. 

Sold At:

Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.

Importer(s):

Microsoft Corp., of Redmond, Wash

Distributor(s):

Microsoft Corp., of Redmond, Wash

Manufactured In:
China, Taiwan, U.K.