Lutron Electronics toll-free at 844-478-2033 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.lutron.com and click on Important Safety Notice.
This recall involves hobbled-style, motorized or manual, custom-made Roman shades. They were made out of fabric mounted on a metal frame, manufactured between December 17, 2009 and July 23, 2015. Each shade has two to six vertical mesh lift bands that are 8 inches wide, secured by lift band clamps at the bottom of the shade, and a 1-inch wide vertical hobble tape running the length of the shade. Lutron Electronics Inc. and the manufacture date appear on a white label on the shade tube at the top of the shade; which can be located when the shade is fully extended. Consumers should contact Lutron Electronics if the label cannot be located.
Consumers should immediately stop using the recalled Roman shades and contact Lutron Electronics for a full refund or a free replacement shade.
54 Electric (formerly, Pfeiffer Electric), Bekins, Burgin Drapery Workroom, Don Fillers & Associates (DFA), Rosenburg Power Window Treatments and other residential window shading dealers from December 2009 through July 2015 for between $675 and $8,000.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800