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HP Recalls Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards

  • HP Notebook computer battery
  • HP Notebook battery label
Name of Product:
Lithium-ion batteries
Hazard:

The lithium-ion laptop battery packs can overheat, posing fire and burn hazards.

Remedy:
Replace
Recall Date:
June 23, 2016
Units:
About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico)
Consumer Contact

HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.

Recall Details

In Conjunction With:
Remedy:

Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.

Incidents/Injuries:

HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.

Sold At:
Best Buy, Wal-Mart, and Staples and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
Importer(s):

HP Inc., of Palo Alto, Calif.

Manufactured In:
China
Recall number:
16-202

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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

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